Grand Jatra Hotel Balikpapan, Balikpapan (Borneo) ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Jalan Jendral Sudirman No. 47, Balikpapan (Borneo), Indonesia

Grand Jatra Hotel Balikpapan is a luxury hotel located in the heart of Balikpapan, Indonesia, offering convenient access to city attractions and business areas. The hotel features a striking combination of modern elegance and complete facilities, designed to ensure comfort for both leisure and business travelers. Guests can enjoy stunning views of Balikpapan from various vantage points, including the 10th floor's renowned swimming pool.

Location

Grand Jatra Hotel Balikpapan is located roughly 6 miles from Sultan Aji Muhammad Sulaiman International Airport and adjacent to a popular shopping mall, enhancing accessibility for travelers. Guests can easily explore local culinary hotspots and shopping for unique souvenirs just a short walk away. The hotel’s central location allows for convenient travel to key city attractions.

Rooms

The hotel offers 215 extra-spacious rooms, including 32 luxurious suites, characterized by contemporary design and warm colors. Each room is equipped with a range of amenities, including air conditioning, high-speed internet, and a minibar. Superior accommodations feature large living spaces, ensuring comfort for both short and extended stays.

Eat & Drink

Bellagio Restaurant presents traditional fusion and world-class cuisine complemented by panoramic views of the city. Offering a range of dishes and 24-hour service, guests can indulge in flavorful meals at any time. The J Cuvée Lounge & Bar provides a sophisticated atmosphere to enjoy unique cocktails and light bites after a long day.

Leisure & Business

The hotel boasts the city's best outdoor semi-olympic swimming pool, along with a fitness center and spa offering a variety of rejuvenating treatments. Business guests can utilize eight modern meeting rooms and a grand ballroom suitable for events and gatherings. Additionally, yoga classes and wellness programs are available for those looking to maintain a balanced lifestyle.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room

Max:

2 persons

44 m²

Bed options:

1 King Size Bed

City view

Shower

Air conditioning

room details

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Suite

Max:

2 persons

52 m²

Bed options:

1 King Size Bed

Shower

Air conditioning

room details

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Junior Suite

Max:

2 persons

60 m²

Bed options:

1 King Size Bed

Shower

Air conditioning

room details

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Getting around

A list of all available modes of transport

City Center

Balikpapan (Borneo) 2.1 mi

Airports

Sultan Aji Muhammad Sulaiman International (BPN) 4.6 mi

Samarinda (SRI) 75.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining!

“The breakfast buffet was a highlight of my stay, featuring a fantastic selection of fresh fruits and pastries.” view full review

Excellent Gym!

“The fitness center had state-of-the-art machines and ample space, making my morning workouts enjoyable.” view full review

Relaxing Spa!

“The spa services were rejuvenating, and I loved the calming atmosphere that helped me unwind.” view full review

Cozy Room Decor!

“My room was beautifully decorated, and the comfortable bedding made for a perfect night's sleep.” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Elevator
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center
Yoga class
Sports trainer
Aerobics

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

Restaurant
Poolside snack bar
Dinner

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's buffet
Children's pool
Toys

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Night club
BBQ facilities
Leisure/ TV room
Spa & wellness center
Sauna
Steam room
Jacuzzi
Massage
Hot spring bath
Pool with view
Shallow end

Room features

Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Jalan Jendral Sudirman No. 47, Balikpapan (Borneo), Indonesia

Map view

Jalan Jendral Sudirman No. 47, Balikpapan (Borneo), Indonesia

City landmarks

Jln. Jendral Sudirman

Monumen Perjuangan Rakyat

1.6 mi

Parks

Taman Bekapai

1.8 mi

Shopping Area

Balikpapan Ocean Square

2300 ft

Mosque

Masjid Ar-Raudhah

2300 ft

Mosque

Masjid Jami Al-Aman

3600 ft

Mosque

Masjid Ar-Rahman

3700 ft

klenteng eka dharma bakti

3900 ft

Jl. M.T. Haryono Rt.043 No.153 Graha Indah Ring Road

Mahavihara Buddhamanggala

4600 ft

Mosque

masjid

4600 ft

Manggar Reservoir

1.5 mi

Jl. MT. Haryono

Transmart Carrefour

1.2 mi

Gereja Hurian Batak Protestan Balikpapan

1.1 mi

Cermin Lake

1.5 mi

Kuburan Muslim Gunung Malang

1.1 mi

Makam Muslim Pasar Baru

1.1 mi

Jln. Jendral Sudirman Gunung Bahagia

E-Walk Balikpapan Superblock

1.6 mi

Masjid Da'watul Huda

1.2 mi

Batu Dinding

1.5 mi

Forest

Wehea Rainforest

1.5 mi

Church

GPIB Effata Batu Kajang

1.3 mi

Mall

E-Walk Balikpapan

1.6 mi

Jl. Jend. Sudirman

Aquaboom Waterpark

1.7 mi

Pentacity

1.7 mi

Nearby

Jln. Jendral Sudirman Gunung Bahagia

E-Walk Balikpapan Superblock

400 ft

Jl. Jend. Sudirman

Aquaboom Waterpark

1100 ft

Restaurants

Bellagio Restaurant

1.7 mi

Jl. Jendral Sudirman no. 47 Balikpapan Super Block

Rumah Makan Torani

1.5 mi

Jln. Jendral Sudirman

Chocotiers Chocolate & Coffee

1.5 mi

Jln. Jendral Sudirman Sky Bridge

Reviews and Ratings

Feedback from previous guests about their experience.

66%

liked the hotel and would stay again

6.6/10

Nice

Rooms

5.2

Location

9.6

Service

8.8

Dining

5.0

Tim

United States of America, September 2024

7.0/10

I had a mixed experience at this hotel. On one hand, the friendly staff, especially Mr Widya Wiryawan, made me feel really welcomed. The location is fantastic, right next to the shopping center. On the downside, the rooms had some issues, like limited furniture and a cockroach incident that disrupted my stay. Overall, it’s a decent place, but there are definitely areas that need improvement.

Rooms

5.0

The rooms were generally clean, but they had issues like insufficient furniture with only one chair and no table, making it tricky if you wanted to order food. I also encountered a cockroach in my room, which was quite off-putting.

Service

9.0

The service was really nice! The staff were friendly and very helpful.

Location

10.0

The hotel's location is amazing, conveniently annexed to the Balikpapan Superblock Shipping center and in the main E-walk shopping mall, making it really easy to go shopping.

Dining

5.0

The dining options need improvement, especially in taste and variety. I found that breakfast was a bit lacking.

Facilities

6.0

The facilities were decent but didn't stand out in any particular way, and I would have liked to see more amenities.

Thomas

United States of America, August 2024

6.6/10

I had a mixed experience at this hotel. On one hand, the location is fantastic right next to the mall, making it super convenient for shopping. The staff were incredibly helpful and friendly, especially Mr Widya Wiryawan, who really took care of us. However, the rooms were a bit outdated and needed some serious refurbishment and cleanliness. The dining was hit or miss, with food often served cold, which was disappointing.

Rooms

5.0

The rooms were outdated and needed thorough cleaning. There was only one chair and no table, making it hard to enjoy meals comfortably. I had to switch rooms at 10 A.M. because I found a cockroach in my initial room.

Service

9.0

The service was excellent, with a staff that had a good command of English and was very helpful. I especially want to thank Mr Widya Wiryawan for his hospitality.

Location

10.0

The hotel is conveniently located next to the Balikpapan Superblock Shipping center and close to a large mall, which is the only decent shopping in the city.

Dining

5.0

The dining experience could be improved; food was often cold and there wasn’t much variety, especially for Western tastes. The breakfast area also got crowded during festive times.

Facilities

5.0

While I didn't use many facilities, the general atmosphere felt a bit lacking in modern amenities, which is what I expected.

Megan

United States of America, July 2024

6.2/10

The hotel has a great location connected to a shopping mall, making it super convenient for meals. The service was friendly and welcoming, especially from the General Manager. That said, the rooms felt a bit tired and could really use some TLC, and the dining experience wasn’t up to the five-star standard, which was disappointing.

Rooms

5.0

The room I stayed in was looking quite worn, with some black mould showing through the wallpaper and a damp smell. It definitely gave a musky vibe that wasn't pleasant.

Service

9.0

The staff were incredibly friendly, and I have to commend Mr Widya Wiryawan, the General Manager, for his hospitality. They were always ready to help, which made my stay much better.

Location

10.0

The hotel is in an amazing location, connected to a shopping mall that made it super easy to grab food and other essentials.

Dining

5.0

I found the dining experience quite lacking for a five-star hotel. The food options didn't quite hit the mark and the service was a bit slow during peak times.

Facilities

5.0

The facilities seemed decent but didn’t stand out in any way. I hoped for more considering it was a five-star rated place.

Emily

United States of America, July 2024

6.0/10

My stay at this hotel had its ups and downs. On the plus side, the location is fantastic, right next to the main shopping center, which made exploring the area super convenient. However, the room was not very clean upon arrival, and the service could use some improvement. Overall, there's potential, but some areas need attention.

Rooms

5.0

Unfortunately, the room wasn't very clean, and it felt a bit neglected. I arrived at 3 PM, and it didn't seem ready for me, which was disappointing.

Service

6.0

The service was somewhat lacking. The staff seemed professional, but there were issues, like forgetting to unlock my room for me, which was a hassle.

Location

9.0

The location is great, being annexed to the Balikpapan Superblock shopping center, and it's really easy to access nearby malls.

Dining

5.0

Dining left much to be desired. Food temperature issues and poor quality products, like the shampoo and lack of soap, were frustrating. It didn't meet the standard I expected from a five-star place.

Facilities

6.0

The facilities are basic but functional, though nothing stood out as exceptional. I would hope for better management in this area.

Laura

United States of America, July 2024

7.8/10

I had a really pleasant stay at the hotel. The location is great, right next to decent shopping and plenty of dining options. The rooms were tidy and reasonably clean, but could really use more furniture as there was only one chair. The staff were incredibly hospitable, especially Mr Widya Wiryawan, whose service made my experience even better. However, the dining area was quite crowded during the festive season, which was a bit of a downside.

Rooms

7.0

The rooms were tidy and clean, but they lacked sufficient furniture, having only one chair and no table.

Service

10.0

The staff were very hospitable and nice, especially Mr Widya Wiryawan, who really made me feel welcome.

Location

9.0

The hotel is conveniently located next to decent shopping and many choices of restaurants.

Dining

6.0

Dining was okay but got too crowded during the Lebaran festive season, which made it less enjoyable.

Facilities

7.0

The facilities were decent but not overly impressive. Nothing stood out as especially luxurious or family-friendly.

Lee

United States of America, June 2024

6.4/10

My stay at the hotel had its ups and downs. The location was fantastic, right next to a major shopping mall, making it super convenient for food and shopping. The service was quite good, with friendly staff who were eager to help. However, the cleanliness of the rooms left much to be desired, and the dining experience was disappointing as the food was often cold. Overall, it was a decent value for money considering the location, but improvements in cleanliness and dining would really elevate the experience.

Rooms

5.0

Unfortunately, the rooms were quite outdated and in need of thorough cleaning. I noticed that surfaces had been wiped down with a dirty cloth, which was really unpleasant.

Service

9.0

The staff, especially the General Manager Mr Widya Wiryawan, were fabulous. They were very helpful and accommodating throughout my stay.

Location

10.0

The hotel is perfectly situated next to a large shopping mall, making it so easy to grab meals or shop. I loved that I could just walk over whenever I wanted.

Dining

5.0

Dining was quite poor; the food was often cold, and as a westerner, I really prefer my meals hot. The breakfast options didn’t cater well to my tastes.

Facilities

6.0

While there were some facilities available, they didn’t stand out as exceptional. Basic amenities were present but lacked attention.

Pamela

United States of America, May 2024

6.2/10

I found the hotel to be in a great location, right by the main E-walk shopping mall, making it easy to grab meals whenever I wanted. However, the rooms were quite worn and had a musty smell, and the dining experience didn’t quite meet the five-star expectations. On the upside, the staff was incredibly friendly and the services offered were robust, but overall, the hotel felt like it could use some improvements.

Rooms

5.0

The room I stayed in was a bit worn-looking and not very clean, which was disappointing.

Service

9.0

The service here was fabulous! The staff, especially the General Manager, was exceptionally friendly and welcoming.

Location

10.0

The location was awesome, right next to the main shopping mall, which made finding meals super convenient.

Dining

5.0

Unfortunately, the dining options were terrible and didn’t meet the standards I was expecting from a five-star hotel.

Facilities

5.0

While the hotel had decent facilities, the overall ambiance could be improved to feel more luxurious.

Art

United States of America, May 2024

6.2/10

I had a mixed experience at the hotel. While the location is fantastic, right next to a great shopping area and plenty of food options, the rooms could use some serious updates and there were maintenance issues. The staff were friendly and accommodating, but the dining options didn’t meet my expectations. Overall, it offered good value for money, but improvements are needed in certain areas.

Rooms

5.0

The room I stayed in was quite worn out and had some issues like black mold on the walls, which gave a musky smell. It really needs a makeover.

Service

8.0

The staff were friendly and helpful, accommodating my requests nicely. They took the time to greet me and offered options regarding my room preference.

Location

9.0

The location is excellent, being right next to the E-walk shopping mall with a wide variety of food options. I enjoyed exploring the area.

Dining

5.0

Dining was quite disappointing; the menu lacked variety and the food didn’t taste like it belonged in a five-star hotel. There really is room for improvement.

Facilities

5.0

Unfortunately, there weren’t many standout facilities that impressed me, and the overall amenities felt outdated.

James

United States of America, April 2024

8.2/10

The hotel has a fantastic location, conveniently attached to the Balikpapan Superblock Shipping center, making it easy to find good food and shop around. The rooms are spacious and clean, but the dining experience could use some improvement. The service is outstanding, especially from the General Manager, Mr Widya Wiryawan, who goes above and beyond for guests. While the price is reasonable, the hotel lacks a bit in dining variety.

Rooms

9.0

The rooms are spacious and clean, giving a comfortable feel for a relaxing stay.

Service

10.0

The service was fabulous, especially with Mr Widya Wiryawan's hospitality. The staff was really nice and helpful.

Location

10.0

The location is amazing, being close to the mall and next to the shipping center, which makes it very convenient.

Dining

5.0

The dining options were a bit disappointing; the restaurant's name sounds grand, but the food didn't quite match those expectations.

Facilities

7.0

The facilities were decent, but nothing exceptional stood out during my stay.

John

United States of America, March 2024

6.6/10

I had a mixed experience at the hotel. The location is fantastic, close to a mall and plenty of dining options. The staff, especially the General Manager, was incredibly friendly and helpful. However, the room conditions were a letdown with humidity issues and signs of wear and tear. Dining could also use some improvement as the food was often cold and lacked variety.

Rooms

5.0

The rooms had a surprising humidity issue and showed signs of wear, suggesting that renovation is needed. I found an electricity panel in the wall, which was unexpected.

Service

9.0

The service was exceptional, particularly thanks to the General Manager Mr Widya Wiryawan, who provided excellent hospitality. The staff was attentive and met my needs efficiently.

Location

9.0

The location is really good, right near the mall and many restaurants which made dining and shopping very convenient.

Dining

5.0

Dining was disappointing, with food frequently served cold and lacking the variety expected at a hotel of this caliber. However, there were homemade cakes available.

Facilities

6.0

Facilities were fine, but nothing remarkable stood out during my stay.